One Wrong Click Could Prove a Costly Error
By Alison Steed
MyMoneyDiva.com
Internet banking users have reached the highest level yet in the UK, with 22m banking online to deal with their current accounts, according to data from the Payments Council, yet online bankers could be losing a staggering £439m a year in transactions that go astray because of a lack of protection.
More than half of the 41.5m internet users are now banking online as a main way of dealing with their current account. Most of us using online banking services do so simply to check statements and balances, but increasingly we are also carrying out transactions online too.
While convenient, if you make a mistake with an online transaction then you could struggle to get your money back as there is no current legislation in this specific area which can protect you.
If you enter just one wrong digit in the bank account number of the transfer beneficiary you could be in for a serious problem. As much as £439m could have been “lost” to Britons alone in this way, and the Financial Ombudsman cannot even be called upon to help.
You may well never see that hard-earned cash again if it goes into the account of a stranger. An accidental transfer of £2,000 into the wrong account put one unfortunate bank worker in this very position last year.
If a mistaken transfer is being processed already, the person who made the error must first contact their bank who can then only request that the receiving bank contacts the beneficiary of the funds to ask that they be returned.
But the current law only allows the bank to “request” that a mistaken transfer be refunded. If the receiving bank chooses to deny permission or to ignore the request entirely, there is nothing your bank can do.
To add insult to injury, it’s very difficult for the person who made the errant transaction to take legal action against the receiving account holder to recover the money, as the Data Protection Act prohibits the bank from revealing customer details.
In turn this makes it impossible to chase any individual for the money as you wouldn’t know who to take court action against. Legally you could ask a judge to rule that the banks give up personal details so that you could take action against an individual, but this would cost you more money. Having already lost money through the original error, this is hardly the ideal option for getting it back.
As the law stands, a person could legitimately ’steal’ your money and it would not be regarded as theft as it appeared in their account though no action of their own.
While you would hope that most people would do the right thing and give that money back, there is no guarantee – and having some extra cash appear out of nowhere while many people are struggling to make ends meet, is something that is likely to be hard to pass up.
We are working on trying to build a case for the law to be changed to offer more protection to online banking users, but for now, there are five top tips on what you can do to try to protect yourself:
1. Be sure to check the details you have entered closely. You may want to ask someone else in the house to check with you.
2. Take extra care when selecting a recipient via a drop-down menu - this is a favourite option on online banking sites and it is not difficult to click on the wrong name.
3. Get in touch with the bank immediately if you realise you have made a mistake - even if this means an out-of-hour email. If you let the bank know quickly enough they may be able to stop the payment from leaving your account.
4. Consider using telephone banking or going into a branch of your bank if you have a large amount of money to transfer - using online banking for large amounts is risky. You will at least have some comeback then if the bank teller inputs the wrong details. It may be that online banking is a better option for you, but if this is the case extra care should be taken. Many banks will have a limit on how much can be transferred in one day in any case - usually this is around £10,000.
5. For larger sums, consider doing a series of smaller transactions to avoid losing a lot of money if something does go wrong.
MyMoneyDiva.com would like to hear from anyone who has had problems along these lines. Please go to www.mymoneydiva.com/community and tell us about what happened.
Alison Steed is the editor of the personal finance website for women MyMoneyDiva.com.